Problems & Support for this product

• Problems burning Datawrite DVD+R DL with BenQ 1640 BSRB
Question by smartdevil, Sunday 2nd of November 2008 13:37
Hi Everyone,
I am using BenQ DW1640 with firmware BSRS. But i am having problems burning Datawrite DVD +R DL disk with it. No matter which burners i use, it seems to have problem writing on the 2nd layer as it always fails at around 51%.

Any ideas what might be causing this? Is there any other firmware which is should upgrade / downgrade to or may be cross flash to another firmware?

Would appriciate members advice on this

Thanks
SD
Answer by mciahel, Sunday 2nd of November 2008 21:22
Hi,

for DVD+R DL stick with Verbatim. These are still the most reliable discs.
For older burners, the 2,4x variety (Made in Singapore) are highly recommended.

Michael
Answer by negritude, Monday 3rd of November 2008 11:03
smartdevil said:
I am using BenQ DW1640 with firmware BSRB. But i am having problems burning Datawrite DVD +R DL disk with it. No matter which burners i use, it seems to have problem writing on the 2nd layer as it always fails at around 51%.


You need to use Verbatim DL media with the DW1640. It doesn't handle other DL media that well. Verbatim is the only DL media guaranteed to work with the greatest number of DVD burners, old or new. All other DL media is of sub-par quality, and hit or miss in terms of reliability and burn consistency.
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• 1640/1655: best firmware for CD-R burning
Question by 13hm13, Monday 13th of October 2008 23:16
I currently use both Benq DW1640 (BSMB) and Benq DW1655 (BCGB) drives. If my primary use is burning audio CD-Rs, what firmware version should I be using for either drive?
Answer by negritude, Thursday 16th of October 2008 06:34
I'd do some burns and tests with different firmware to see which one is best. In general, as long as you're using decent quality media and burn at 16x-24x on 32x-52x media, you shouldn't have any problems (media rated slower than 32x is a separate issue).

Most people here use BSLB or BEFB for the DW1640 because they're best for DVD+R burning, and I don't think there were any significant CD-R burning improvements between them and BSRB.

For the DW1655, BCDB is recommended because it doesn't have certain DVD burning quirks that were introduced in later firmwares, and once again, I doubt much is gained for CD-R burning between that and BCIB.
Answer by DrageMester, Thursday 16th of October 2008 10:01
I have a vague memory of Verbatim (Super) AZO CD-R burn quality improving in either BCHB or BCIB for the BenQ DW1655, but I don't have any of my scans available here to check.

In any case, the DVD burning quirks in those two firmwares made me go back to BCGB which I would recommend along with BCDB unless you enjoy trouble.

I have no opinion on the best formware for the BenQ DW1640.

Welcome to CDFreaks!
Answer by DrageMester, Thursday 16th of October 2008 15:51
DrageMester said:
I have a vague memory of Verbatim (Super) AZO CD-R burn quality improving in either BCHB or BCIB for the BenQ DW1655, but I don't have any of my scans available here to check.
Quite accidentally I stumbled upon an earlier post of mine on this subject when someone bumped that thread.
Answer by pinto2, Thursday 16th of October 2008 23:12
DrageMester said:
Quite accidentally I stumbled upon an earlier post of mine on this subject when someone bumped that thread.


My add...... or any stock firmware. (CD burning is quite a basic task after all, [since cd-r media was introduced to the public in early70's].
But then, some members are abliged to argue anyway....
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• SolidBurn and Write Strategy
Question by tiosolid, Sunday 24th of August 2008 22:53
Hi, I just crossflashed my Plextor 740A to a 1640, and now imgburn allows me to use SolidBurn and some other new options. My question is: How does solidburn and those learning media thing works?
Answer by negritude, Tuesday 26th of August 2008 22:32
Read the BenQ FAQ.
Answer by tiosolid, Tuesday 26th of August 2008 22:40
I already checked that before posting. I learned about the SolidBurn thing, but How Im supposed to "teach" my drive how to burn media and those things? Thats my main question
Answer by qwakrz, Wednesday 27th of August 2008 19:12
By using the drive...

It learns as it goes (does a quick test write for a quick learn / check of what it learnt before it starts the burn and then keeps modifying its settings very slightly as it does the burn)
Answer by soulsurvivor, Wednesday 27th of August 2008 21:50
tiosolid said:
I already checked that before posting. I learned about the SolidBurn thing, but How Im supposed to "teach" my drive how to burn media and those things? Thats my main question


Check this -thread - :
It may answer some of your questions.
Answer by tiosolid, Friday 29th of August 2008 06:17
Thanks for the guide´s link. That really solved all my questions about the SolidBurn thing
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• Cant burn DL Media with my DW1640 (Plex 740A)
Question by tiosolid, Thursday 14th of August 2008 13:33
Hi, Im running my DW1640 with the original Plextor 740A 1.02 firmware, and I just cant burn ANY Dual Layer DVD media. Nero always give me a closing session error (something like that) and does not finish writing the disk. The burning process go until 99.9% and while closing the last layer, Nero aborts with a error. I tried two brands of media and It just cant finish writing both of them (with the same error, btw).

So, does anyone knows whats going on? Im planning to crossflash my driver to the BenQ firmware. Is this going to help?
Answer by Albert, Thursday 14th of August 2008 15:59
Which two brands of media did you try?
Answer by tiosolid, Thursday 14th of August 2008 18:05
Matrix and Roma (LOL), both with the same ID: RICOHJPN D00.
Answer by Arachne, Thursday 14th of August 2008 18:13
You may like to try some Verbatim and see how that goes.
Answer by 7thSinger, Thursday 14th of August 2008 18:18
Verbatims are all i will use for DL burning.

And maybe give Imgburn a shot.
Answer by tiosolid, Thursday 14th of August 2008 19:28
Verbatim and Tayo here in Brazil are just legends. The last time I saw a verbatim DVD Cake for selling here was never. But anyway im almost sure the problem is the media, since these brands are almost junk, but the IMGBurn idea is very good. Will check when I arrive home
Answer by 7thSinger, Thursday 14th of August 2008 19:42
Hope it works out for you.

Let us know if you have any other issues!
Answer by negritude, Friday 15th of August 2008 09:00
tiosolid said:
So, does anyone knows whats going on? Im planning to crossflash my driver to the BenQ firmware. Is this going to help?


1. You're using poor quality media. Even worse, if the media wasn't made in Taiwan, it's fake.

2. Crossflashing to a DW1640 with BSRB will definitely help.
Answer by tiosolid, Saturday 16th of August 2008 08:48
7thSinger said:

And maybe give Imgburn a shot.


Worked Like a dream. Strangly, in the end of the burning, IMGBurn give me the "closing session" message and stays there for like 4 minutes, and then the DVDs gets finalized. Its strange, but its working now. Thank you
Answer by tiosolid, Tuesday 19th of August 2008 00:58
Sorry for Double posting but this problem raised again, and now with single Layer Media..

Im using Sony media, the best quality out there but now Nero started giving the "cant finalize disc at once session" error again, even with single layer media, and now this problem is REALLY pissing me off. Any sugestion in fixing that?
Answer by Albert, Tuesday 19th of August 2008 01:57
Post a log?
Answer by tiosolid, Tuesday 19th of August 2008 05:31
Sure, sorry for that
Here it is:
[CODE]
(first serial number lines removed)

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:Program FilesNeroNero 7CoreWnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 2/11/2004 11:54:32

NT-SPTI used
Nero Version: 7.0.1.2
Internal Version: 7, 0, 1, 2

Recorder: Version: 1.02 - HA 1 TA 0 - 7.0.1.2
Adapter driver: HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: Version: 1.02 - HA 1 TA 0 - 7.0.1.2
Adapter driver: HA 1

=== Scsi-Device-Map ===
CdRomPeripheral : PLEXTOR DVDR PX-740A atapi Port 0 ID 0 DMA: On
DiskPeripheral : Maxtor 6L160M0 nvata Port 2 ID 0 DMA: Off
DiskPeripheral : Maxtor 6H500F0 nvata Port 2 ID 2 DMA: Off
DiskPeripheral : SAMSUNG HD501LJ nvata Port 3 ID 0 DMA: Off
DiskPeripheral : SAMSUNG HD501LJ nvata Port 3 ID 2 DMA: Off

=== CDRom-Device-Map ===
PLEXTOR DVDR PX-740A D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 2046MB (2095596kB)
Free physical memory: 1341MB (1373892kB)
Memory in use : 34 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

19.8.2008
ISO compilation
00:21:14 #1 Text 0 File Isodoc.cpp, Line 6411
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 2 (Max. of 31 chars)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

00:21:14 #2 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 262144KB of Memory

00:21:14 #3 Text 0 File Reader.cpp, Line 124
Reader running

00:21:14 #4 Text 0 File Writer.cpp, Line 113
Writer D: PLEXTOR DVDR PX-740A running

00:21:14 #5 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

00:21:14 #6 Text 0 File Burncd.cpp, Line 3302
Turn on Disc-At-Once, using DVD media

00:21:15 #7 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2293247 (509:36.47, 4478MB)

00:21:15 #8 Text 0 File DlgWaitCD.cpp, Line 291
Write in overburning mode: NO (enabled: CD)

00:21:15 #9 Text 0 File DlgWaitCD.cpp, Line 2578
Recorder: PLEXTOR DVDR PX-740A, Media type: DVD+R

00:21:15 #10 Text 0 File DlgWaitCD.cpp, Line 458
>>> Protocol of DlgWaitCD activities: <<<
=========================================

00:21:15 #11 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2293248 (2293248) = #2293248/509:36.48
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2293248 blocks [D: PLEXTOR DVDR PX-740A]
--------------------------------------------------------------

00:21:15 #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: PLEXTOR DVDR PX-740A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: "
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4696571904, ISRC "
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2293248 | lead-out | 1 | 0x41 | 0x00

00:21:15 #13 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

00:21:15 #14 Phase 24 File dlgbrnst.cpp, Line 1725
Caching of files started

00:21:15 #15 Text 0 File Burncd.cpp, Line 4132
Cache writing successful.

00:21:15 #16 Phase 25 File dlgbrnst.cpp, Line 1725
Caching of files completed

00:21:15 #17 Phase 36 File dlgbrnst.cpp, Line 1725
Burn process started at 16x (22.160 KB/s)

00:21:15 #18 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

00:21:15 #19 Text 0 File DVDPlusRW.cpp, Line 666
Start write address at LBA 0
DVD high compatibility mode: Yes

00:26:50 #20 Text 0 File WriterStatus.cpp, Line 116
start writing Lead-Out at LBA 2293248 (22FE00h), length 0 blocks

00:26:50 #21 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

00:26:50 #22 CDR -1 File ThreadedTransferInterface.cpp, Line 1937
Unspecified Recorder Error
D: PLEXTOR DVDR PX-740A

00:26:50 #23 TRANSFER -24 File ThreadedTransferInterface.cpp, Line 1937
Could not perform end of Disc-at-once

00:26:50 #24 Phase 127 File dlgbrnst.cpp, Line 1725
Generating DVD high compatibility borders

00:26:51 #25 CDR -1 File WriterStatus.cpp, Line 167
Unspecified Recorder Error
D: PLEXTOR DVDR PX-740A

00:26:51 #26 TRANSFER -24 File WriterStatus.cpp, Line 167
Could not perform end of Disc-at-once

00:26:51 #27 Phase 38 File dlgbrnst.cpp, Line 1725
Burn process failed at 16x (22.160 KB/s)


Existing drivers:
File 'DriversCDRALW2K.SYS': Ver=8.0.0.212 , size=9464 bytes, created 7/3/2007 20:51:00
File 'DriversPXHELP20.SYS': Ver=3.00.56a, size=43528 bytes, created 7/3/2007 20:51:00 (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLMSoftwareMicrosoftWindows NTCurrentVersionWinLogonAllocateCDROMs : 0 (Security Option)
[/CODE]

Strangly, this never EVER happen if you try to burn a non-compilation file (For example: All DVDs burn fine if you drop the files and ask nero to burn instead of opening a .NRI or a .BIN / .ISO file)
Answer by beef barley, Tuesday 19th of August 2008 06:20
Cutting it pretty close.



#7 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2293247 (509:36.47, 4478MB)


Try burning at half the rated speed of the disc, IE, 16X burn @8X. Give ImgBurn a shot & last question, do these play at all?

http://www.imgburn.com/

http://forum.imgburn.com/index.php?showforum=4
Answer by tiosolid, Tuesday 19th of August 2008 13:14
IMGBurn always give me perfect burns even at 16x. about the failed discs from nero, if you put them into the drive nero says its empty and you cant burn them but you can extract all the files just fine using a program like ISOBuster, since the Nero error happens only after burning the entire disc.

I could have been using IMGBurn but I really need a way to save compilations
Answer by Albert, Tuesday 19th of August 2008 15:05
You may be able to close your discs manually in either ImgBurn or Nero so that they can be used as normal.
tiosolid said:
I could have been using IMGBurn but I really need a way to save compilations

You can either save an image or save whatever you're building as a project file to resume use later.
Answer by tiosolid, Tuesday 19th of August 2008 19:14
Albert said:
You may be able to close your discs manually in either ImgBurn or Nero so that they can be used as normal.


Really? How? If I try to burn the disc with just a single file to do this, Nero does not allow me. Didnt try with IMGBurn yet.

And didnt know IMGBurn could save project files! Thanks for the tip
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• DW BenQ1640 stopped reading/writing CD
Question by sledsfo, Sunday 10th of August 2008 06:41
My BQ1640 just stopped being able to recognize CD's and reports no disc when one is inserted. However, it can read/write DVD's without any problems. Firmware is BSLB. Does anyone have any idea what may be going on? Thanks!
Answer by alan1476, Sunday 10th of August 2008 07:15
sledsfo said:
My BQ1640 just stopped being able to recognize CD's and reports no disc when one is inserted. However, it can read/write DVD's without any problems. Firmware is BSLB. Does anyone have any idea what may be going on? Thanks!

I had one that did that also, I tried evrything but since it burned DVDs just fine, I used my other drive for CDs. I wish I could help.
Answer by negritude, Sunday 10th of August 2008 08:33
Flash the drive to BSRB and try burning a CD again.
Answer by zee_bad_ee, Sunday 10th of August 2008 08:57
sledsfo said:
My BQ1640 just stopped being able to recognize CD's and reports no disc when one is inserted. However, it can read/write DVD's without any problems. Firmware is BSLB. Does anyone have any idea what may be going on? Thanks!


Welcome to CDF.

As mentioned by negritude, try flashing drive to different f/w.
When experiencing problems, it is worth flashing in safemode too.

If CD burning is really important to you.
It may be worth trying crossflashing.
But do this as a last resort.
If drive is on the way out.
This could be the final nail in the coffin.
Answer by designerdavid, Tuesday 30th of September 2008 22:02
I have the same problem, except mine was a phillips 8701 oem. I crossed flashed it to the 1640 f/w after this problem cropped up. Although DVD reading & writing still works great(the audio is actually clearer, now), the drive still won't recognize CD's of any kind (blank, software, audio, etc.). I only have this drive for optical storage, so reading CD's with it is still important.
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• Who can help me for DW1640 OEM
Question by yunbiao, Wednesday 30th of July 2008 12:28
I bought a Philips DVD 8701 yesterday. Cross Flashing to change the 8701 to 1640. I find BenQ 1640 can't read&burn CD's,but can read&burn DVD.

So,what can I do to make this 8701 can to burn CD.


Thanks

PS:My English is poor,so if you don't understand I mean,dont laugh.
Answer by negritude, Wednesday 30th of July 2008 21:50
Where or who did you buy it from? Which firmware did you flash it with? Did you use BQFlasher to do the cross-flash? Did you reboot the computer after flashing and/or turn off and then on the external enclosure?

Also, make sure you're using an 80-pin IDE cable (not 40).


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• BenQ DW1640 can't identify DVD +/- R
Question by jackcn, Friday 25th of July 2008 07:10
Hi, there
Recently, I reinstalled my system with winodws 2003 SP2.After reinstallation, my DW1640 DVD burner can't identify both DVD +/- R disc anymore in Windows 2003. The error figure is here. I tried to run Qsuite from BenQ but it told me "firmware or product not supported". However, I just upgraded firmware to BSRB. Here is the captured screen of QSuite. Is my DW 1640 dead ? Or some wrong driver is used ?
I appreciate anyone's kindly help or advise.
Answer by negritude, Friday 25th of July 2008 08:25
How did you upgrade the firmware? Explain exactly what you did.
Answer by jackcn, Friday 25th of July 2008 14:36
negritude said:
How did you upgrade the firmware? Explain exactly what you did.


I downloaded the firmware from BenQ official site and tried to upgrade on Windows 2003 but it failed. Therefore, I installed DW1640 on my friend's XP and did upgrading successfully. Then, I moved it back to my Windows 2003 but it still did not work. Because I suspected such error caused by some drivers on windows, I reinstalled again but such error still occured. So, I posted it here for help.
Answer by Some Random Guy, Friday 25th of July 2008 15:44
Try uninstalling the IDE channel and then rebooting to see if Windows properly redetects your 1640. If not, you might also try installing another IDE cable if you have one lying around. Preferably 80-conductor (not 40).
Answer by jackcn, Monday 28th of July 2008 06:03
Some Random Guy said:
Try uninstalling the IDE channel and then rebooting to see if Windows properly redetects your 1640. If not, you might also try installing another IDE cable if you have one lying around. Preferably 80-conductor (not 40).


I really appreciate your hint. After changing IDE cable, It works now.
Thank you very much.
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• Belt for BenQ DW1640?
Question by kaneohe, Tuesday 1st of July 2008 22:46
Where can I find a replacement belt for my BenQ DW1640?

Thanks.
Answer by pinto2, Wednesday 2nd of July 2008 00:50
Welcome to cdfreaks.

Think dismantling any of your older CD drive will do the trick...

Note. Just a hint.
Answer by Dee-27, Wednesday 2nd of July 2008 01:00
Failing you can't get a belt from an old drive. Visit your local TV/Audio repair shop. I got a suitable replacement belt there. Just take your worn/broken belt along with you so they get the size of the belt.
Answer by kaneohe, Friday 4th of July 2008 12:18
Thanks for the advice. For now, I'm using the belt from my backup DW1640.
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• Ok to use "B" Fw on 1640 that came with "G" Fw
Question by jcusimano2, Monday 30th of June 2008 12:04
I did a couple of searches and didn't find anything my 1640 flashes fine with b firmware but it seems like the performance has dropped. Broken TRT's and not getting full speed burn I flashed to "B" firmware a long time ago and only used this burner to scan now I am going to burn w/it but wanted to see what the deal is with the 2 diff. fw's.
Answer by Albert, Monday 30th of June 2008 15:13
http://club.cdfreaks.com/f92/new-benq-dw1640-has-strange-firmware-181644/

Flashing retail FW on an OEM drive must have been successful for some, like in the link above.
Answer by negritude, Sunday 6th of July 2008 21:16
Which specific firmware did you flash it with? Is it being used internally or in an enclosure?
Answer by jcusimano2, Thursday 10th of July 2008 12:36
negritude said:
Which specific firmware did you flash it with? Is it being used internally or in an enclosure?



I should've done some more rsearch before posting sorry.

It ia in an external now. I tried 164B BEGB got better burst rate but get same burning speed and better quality with BSRB just lower burst. is there a newer version of the 164B newer than BEGB = 2005.
it's working ok in an external 1394 initio fw 4.73
I realize now that GSOB firmware was put on my a reseller = same hardware
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