Problems & Support for this product

• SH-W162C Burner Error!!!
Question by badsubby, Wednesday 29th of October 2008 23:22
Hi,

I had SH-W162C dvd/cd burner for 2 years. I have updated it to firmware S12 which is the latest one. For some reason when I burn dvd's every program gives me the error:

Unit attention, Power On or Bus device reset occured

CD's burn fine however. I dont know what the problem is. I have tried different media discs, shutting off unnecessary programs in the background, burning at the slowest speed, etc. but nothing seems to work.

Please give some suggestions so that I can fix the problem. Thank you so much.
Answer by badsubby, Thursday 30th of October 2008 16:37
Hi, can anyone help me out? Can someone at least tell me what setting should the drive be on in the bios?

I have options for LBA, CHS and Large in my bios.

Also, I have noticed that the hd light on the pc freezes when I try to burn while the writer light is blinking and then it gives me this error.

Also what is IMAPI service? SHould that be on or off?

Please help me because I really need it.
Answer by geno888, Thursday 30th of October 2008 17:09
If you have problems only with DVDs, it is possible that the drive is damaged. There are two separate lasers on the optical pickup, so if the DVD laser is gone you can still read/burn CDs.

To exclude a software issue or a hardware incompatibility with your mainboard, I think that the best way is to install the drive in a different computer. Maybe you can ask a friend to run a test
Answer by badsubby, Thursday 30th of October 2008 17:14
Hmm...Is it failing because maybe its dirty or something?
Answer by geno888, Thursday 30th of October 2008 17:19
Usually when only a specific media gives problems (as here, when you can read/write only CDs but not DVDs) the cause is not a dirty optical pickup. Probably the DVD laser is "fried" and the CD one is still working.

Of course, you can try to clean the pickup, but if the laser is damaged this will not solve the problem
Answer by badsubby, Thursday 30th of October 2008 18:28
Alright thanks a lot. I just ordered a new dvd/cd burner from newegg.
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• Samsung SH-W162C burning failure
Question by littlemaiden, Monday 27th of October 2008 05:05
Hello, my Samsung SH-W162C won't burn. I keep getting error messages. Please help! Here is a log file of Nero 9. Thanks.



Windows XP 5.2
IA32
WinAspi: -

NT-SPTI used
Nero Version: 9.0.9.100
Internal Version: 9, 0, 9, 100
(Nero Express)
Recorder: Version: TS12 - HA 1 TA 6 - 9.0.9.100
Adapter driver: HA 1
Drive buffer : 2048kB
Bus Type : set to ATAPI
CD-ROM: Version: D.3K - HA 1 TA 0 - 9.0.9.100
Adapter driver: HA 1

=== Scsi-Device-Map ===
DiskPeripheral : FUJITSU MHT2030AT atapi Port 0 ID 0 DMA: On
CdRomPeripheral : Compaq DVD-ROM DV28EB atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
Compaq DVD-ROM DV28EB D: CdRom0
TSSTcorp CD/DVDW SH-W162C E: CdRom6
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
BUFE : 0
Physical memory : 511MB (523624kB)
Free physical memory: 319MB (326768kB)
Memory in use : 37 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

27.10.2008
UDF compilation
02:50:44 #1 Text 0 File SCSIPTICommands.cpp, Line 450
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

02:50:44 #2 Text 0 File Isodoc.cpp, Line 6789
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
UDF Mode : pure
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical

02:50:45 #3 Text 0 File Burncd.cpp, Line 3563
Turn on Disc-At-Once, using DVD media

02:50:45 #4 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD'
ParamMode = 'automatic', changing UDF partition type from 'physical' to 'physical'
Changing UDF revision from '1.02' to '1.02'

02:50:45 #5 Text 0 File DlgWaitCD.cpp, Line 312
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2201199 (489:09.24, 4299MB)

02:50:45 #6 Text 0 File DlgWaitCD.cpp, Line 324
Write in overburning mode: NO (enabled: CD)

02:50:46 #7 Text 0 File DlgWaitCD.cpp, Line 2951
Recorder: TSSTcorp CD/DVDW SH-W162C, Media type: DVD+R
Disc Manufacturer ID: , Media Type ID: <004>, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 7

02:50:46 #8 Text 0 File DlgWaitCD.cpp, Line 499
>>> Protocol of DlgWaitCD activities: <<<
=========================================

02:50:46 #9 Text 0 File ThreadedTransferInterface.cpp, Line 756
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2201200 (2201200) = #2201200/489:9.25
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2201200 blocks [E: TSSTcorp CD/DVDW SH-W162C]
--------------------------------------------------------------

02:51:00 #10 Text 0 File ThreadedTransferInterface.cpp, Line 958
Prepare [E: TSSTcorp CD/DVDW SH-W162C] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: "
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4508057600, ISRC "
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2201200 | 0 | 0x00
2201200 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

02:51:00 #11 Text 0 File SCSIPTICommands.cpp, Line 240
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

02:51:00 #12 Text 0 File Burncd.cpp, Line 4362
Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)

02:51:00 #13 Phase 24 File dlgbrnst.cpp, Line 1767
Caching of files started

02:51:00 #14 Text 0 File Burncd.cpp, Line 4484
Cache writing successful.

02:51:00 #15 Phase 25 File dlgbrnst.cpp, Line 1767
Caching of files completed

02:51:00 #16 Phase 36 File dlgbrnst.cpp, Line 1767
Burn process started at 16x (22,160 KB/s)

02:51:00 #17 Text 0 File ThreadedTransferInterface.cpp, Line 2675
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

02:51:00 #18 Text 0 File Cdrdrv.cpp, Line 10187
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Transfer Rate: (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: MCC.....
Media type ID: 004
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..783]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 00 - 00 00 00 00 00 00 00 00 #T7..Tl.........
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................


02:51:00 #19 Text 0 File Cdrdrv.cpp, Line 10187
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Transfer Rate: (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: MCC.....
Media type ID: 004
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..783]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 00 - 00 00 00 00 00 00 00 00 #T7..Tl.........
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................


02:51:00 #20 Text 0 File Cdrdrv.cpp, Line 10187
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Transfer Rate: (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: MCC.....
Media type ID: 004
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..783]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 00 - 00 00 00 00 00 00 00 00 #T7..Tl.........
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................


02:51:00 #21 Text 0 File DVDR.cpp, Line 8375
Drive: TSSTcorp CD/DVDW SH-W162C
Book Type request [TSST]: DVD-ROM
Changing the Book Type was finished successfully, return code 0

02:51:00 #22 CDR -1207 File DVDR.cpp, Line 6559
Book Type automatically set to: DVD-ROM

02:51:00 #23 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes

02:51:00 #24 Text 0 File ThreadedTransfer.cpp, Line 273
Pipe memory size 74390400

02:51:00 #25 Text 0 File CUDFTransferItem2.cpp, Line 660

GenUDF2 FS Layout:
=-=-=-=-=-=-=-=-=-=-
Sectors to be written: 2201200
Session Start: Sector 0
Volume Structure: Sector [0, 256] (257 Sectors)
Meta Data: Sector [257, 265] (9 Sectors)
Data: Sector [266, 2200910] (2200645 Sectors)
After Data: Sector [2200911, 2200911] (1 Sectors)
Trailer Track: Sector [2200912, 2201199] (288 Sectors)

GenUDF2 Parameters:
=-=-=-=-=-=-=-=-=-=-
PrepTime: 10-27-2008 02:50:45
UDF Revision: 1.02
UDF Partition Type: Physical
UDF Special Mode: None
Bytes per Sector: 2048
Session Start: 0
Physical Partition Start: -1
Total Capacity: 2295104
Multi Session Mode: Begin
Disc Type: DVD+R
OS Class: 0
Volume ID: My Disc
Allow Unicode Labels: 0
Duplicate Meta Data: 1
MS Info File: 04B09DD8
VMS Rollback File: 00000000
Create ISO bridge: 0
ECC Block Length: 16
Sparing Packet Length: 32
Allocation Unit Size: 32
Alignment Unit Size: 16
Make Writable: 0
Access Type: Read-only

02:51:28 #26 SPTI -1106 File SCSIPassThrough.cpp, Line 215
CdRom6: SCSIStatus(x02) WinError(0) NeroError(-1106)
CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x73
Sense Qual: 0x03
Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 73 03
Buffer x09650040: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

02:51:28 #27 CDR -1106 File Writer.cpp, Line 306
Power calibration error
E: TSSTcorp CD/DVDW SH-W162C

02:51:30 #28 SPTI -1046 File SCSIPassThrough.cpp, Line 215
CdRom6: SCSIStatus(x02) WinError(0) NeroError(-1046)
CDB Data: 0x5B 01 05 00 00 00 00 00 00 00 00 00
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x06
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06

02:51:30 #29 Phase 127 File dlgbrnst.cpp, Line 1767
Generating DVD high compatibility borders

02:51:30 #30 Text 0 File DVDPlusRW.cpp, Line 943
EndDAO: Last written address 0

02:51:31 #31 Text 0 File Cdrdrv.cpp, Line 10187
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Transfer Rate: (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: MCC.....
Media type ID: 004
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..783]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 00 - 00 00 00 00 00 00 00 00 #T7..Tl.........
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................


02:51:31 #32 Text 0 File DVDR.cpp, Line 8375
Drive: TSSTcorp CD/DVDW SH-W162C
Book Type request [TSST]: DVD+R

02:51:31 #33 CDR -1046 File WriterStatus.cpp, Line 292
Illegal disc
E: TSSTcorp CD/DVDW SH-W162C

02:51:31 #34 TRANSFER -24 File WriterStatus.cpp, Line 292
Could not perform end of Disc-at-once

02:51:31 #35 Text 0 File DVDPlusDualLayer.cpp, Line 1424
SetDriveCaps: Set LAST LBA of layer 1 to 0

02:51:32 #36 Phase 38 File dlgbrnst.cpp, Line 1767
Burn process failed at 16x (22,160 KB/s)

02:51:38 #37 Text 0 File SCSIPTICommands.cpp, Line 287
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

02:51:42 #38 Text 0 File Cdrdrv.cpp, Line 11444
DriveLocker: UnLockVolume completed

02:51:42 #39 Text 0 File SCSIPTICommands.cpp, Line 450
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:

Registry Keys:
HKLMSoftwareMicrosoftWindows NTCurrentVersionWinLogonAllocateCDROMs : 0 (Security Option)
Answer by LesStrater, Wednesday 29th of October 2008 05:49
littlemaiden said:

02:51:31 #33 CDR -1046 File WriterStatus.cpp, Line 292 - Illegal disc


Looks like it doesn't like the media type you're trying to burn.
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• Extracting from pre-scratched DVD - data ok?
Question by xboxmods3077, Sunday 19th of October 2008 14:34
Wsup guys (and Gals), I have a question that I can't seen to find the answer to in Google.

My brother burned me a DVD game yesterday and it plays fine.
The problem is that just before I put it in my computer to play it, I checked the data side of the disk (habit) for fingerprints/scratches etc. Upon inspection of the disk I see a stripe of non-written area spanning from the center of the disk to the outside edge of the disk. Apparently, before the disk got written to, it had a scratch and my brother, who never checks the disks write surface before a write, wrote to it anyway. Now comes my question.

In a case like this, during the burning process, does the CD/DVD recorder skip the damaged area and continue writing?, meaning can the contents of the disk be extracted in original file size and condition?, or is the damaged area written to as the writer has no idea that the disk is damaged?

The reason I ask is because I have extracted the contents of the disk in question without error but I am reluctant to re-write this suspect data to another DVD for fear that the game will have errors anyway.

Thanks, in advance for your input on this matter.
Answer by CDuncle, Sunday 19th of October 2008 19:33
If the game on "scratched" disk is playing OK, than I would just burn new disk from your copy and try.
It may not be a scratch after all, because if it copied without error it should be OK.
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• Samsung SH-W162C / TS-H552C: burning problems with blank dvd RAM
Question by alexkinnet, Friday 29th of August 2008 10:09
When i tried to burn /write apparently all worked well , but than neither Pc or player could recognize blank.
so apparently nothing was done withthe blank.

this was the only dual layer blank Parasonic 3x speedavailable in the large audio shop in Bruges ( Belgium)

Any solution; or is those blanks a total loss??s
Answer by Jimbo, Friday 29th of August 2008 12:48
If you were using DVDFAB then we need a lot more information than that such as version, a burn log also if it's about the burner you are requesting help on then there is a burner forum also a blank media forum, The most highly recommened DL media is Verbatim DL any other brand is subject to failure.
Answer by maineman, Friday 29th of August 2008 15:24
alexkinnet said:

Any solution; or is those blanks a total loss??s


This is your 3rd thread in as many days and you have apparently ignored any replies...or have you even looked?

1) Follow the advice already given to you in your other threads
2) Provide the information that we already requested...now, for the third time
3) Read TF Manual
4) Stop double and triple posting. It's against form rules and it's frustrating and difficult to follow or offer advice.
Answer by alexkinnet, Friday 29th of August 2008 15:46
Sorry but bear with simple minde guy from Belgium.

First remark: i'm used to the system that one gets an e-mail whenever reply is posted. I overlooked that this isn't your policy;

Second I'm in the process of sorting out problems, managed to deal already with single layer blanks but was running into the problem with those DVD-ram blanks.

Unfortunately the choice in alternatives is too wide and one get's quickly very much frustrated and that not only with audio stuff.
apparently the specialised shops's personnel isn't adequetely informed themselves.
thanks however to bear with me.

Alex
Answer by Albert, Friday 29th of August 2008 19:33
If you selected the right drive when creating this thread, then your drive cannot be used to write to DVD-RAM. Check its specifications again.

In any case, previous requests for information still stand.
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