Problems & Support for this product

• New!Sony DRX-840U won't burn anything
Question by crippledchicken, Thursday 6th of November 2008 05:52
I had this hooked up for awhile unhooked it for awhile and now it will not burn anything using my usual disks but, says successful burn? I can put a movie on my hard drive but I can't burn it to another disk says it burned but the disk is still blank I've tried burning with Nero Ultra 8 and also DVDFAB which both say it was a success but are still blank. anyone have any idea what my problem might be. it must be in the burner some how because both burning programs fail. Thanks!
Answer by mciahel, Thursday 6th of November 2008 09:54
Hi,

since this is an external drive, you might try it with another computer to see if this is a hardware problem or an issue with your Windows installation.

Michael
Answer by crippledchicken, Friday 7th of November 2008 03:01
Tried with my other pc and still no burn although, burning programs say success I don't have an eeprom backup or I would try re writing it I don't know of anything else it could be writes fine to the hard drive and I did burn a cd on it last night
Answer by crippledchicken, Friday 7th of November 2008 04:48
Will, burn cd's
Answer by mciahel, Friday 7th of November 2008 09:36
Hi,
crippledchicken said:
Tried with my other pc and still no burn although, burning programs say success
Then there is something wrong with the drive.

I don't have an eeprom backup or I would try re writing it
Since this is a Samsung drive (not a Liteon) there is no such thing like a backupable EEPROM.
If there is any warranty, then contact the vendor. You might also try if cleaning the lens helps.

Michael
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• Sony DRX-840U: A good choice?
Question by HOR65L, Sunday 21st of September 2008 21:27
Answer by bjkg, Monday 22nd of September 2008 01:20
@ HOR65L,

Welcome to the Forum.

Don’t be suckered into expensive Sony propaganda. The Sony DRX-840U Drive is just a rebadged Samsung Drive. Save yourself a couple of bucks and get a Samsung SE-S204N Drive instead of the Sony DRX-840U Drive ->

http://club.cdfreaks.com/f44/sony-external-burner-drx-840u-245377/

Also review the below Forum Link for detailed information concerning updated Firmware ->

http://club.cdfreaks.com/f105/samsung-s20xx-sony-dru-840a-fast-burn-fast-read-patched-firmware-228687/

Regards,
bjkg
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• No burning software will recognize DVD+RL
Question by Pinspree, Friday 5th of September 2008 22:18
Ok guys, sorry if you've all heard this story before, but I've been looking everywhere, and my problem seems to be common, but I havnt found a solution that doesn't involve way more trouble than anyone with a life has time for. I just bought a third DVDRW burner this week, because the first two had this same problem, so I've finally accepted its either software or user error. If it matters, this model is a Sony DRX840U external burner. It reads disks just fine, and presumably writes DVD+R just fine too. When I put a DVD+RL disk in, I get the normal autoplay popup, and windows explorer will confirm that the disk has 7 odd gigs free. The problem comes when I use any kind of burning softward to burn my VIDEO_TS folder, the drive either doesn't recognize any media in the drive and ejects the tray, or in the case of nero, says that there is a cd-r in the drive, and the files will not fit on that disk. Sony was no help at all. Upon looking in windows help, I noticed that they don't really offer any information about DVDDL. They give you all the instructions on where when and how to use most all other formats, but dont mention DL. any ideas?

~B


________________________________________
Dell XPS 410
Intell E6600
3GB Ram
Vista Home Premium (no service pack yet)
Answer by Pinspree, Friday 5th of September 2008 22:19
To clear up confusion, I meant DVD+R DL where I first typed DVD+RL.
Answer by imkidd57, Friday 5th of September 2008 22:21
Welcome to CD Freaks, Pinspree...

Could you please tell us the brand of DL discs that you're using..? It may be related to that.
Answer by Pinspree, Friday 5th of September 2008 22:26
Sure. They are Memorex DVD+RDL 8x.
Answer by imkidd57, Friday 5th of September 2008 22:31
Hmmm... can you get the media ID by downloading CD-DVD Speed (here), start it up, and put one of the DL discs in. Then tell us what the media ID is from the 'Disc Info' tab.

Edit: Sorry I forgot it's now called 'Nero DiscSpeed'.
Answer by Pinspree, Friday 5th of September 2008 22:36
Well this isnt what I expected, but...

Nero DiscSpeed: Disc Info
Basic Information
Disc type: : DVD+R DL
Book Type : DVD+R DL
Manufacturer: : Ritek
MID : RITEK S04 066 (42h)
Write speeds: : 4 X - 6 X - 8 X
Blank Capacity : 7.60 GB
: 7777 MB
: 8155170816 bytes
Extended Information
Layers : 2
Layer break : 3.98 GB
Write strategies : n/a
Disc Status : Empty
Raw Data
Physical Format Information (00h)
0000 - E1 0F 32 10 00 03 00 00 00 FC FF FF 00 22 D7 FF - ..2.........."..
0010 - 00 00 03 52 49 54 45 4B 00 00 00 53 30 34 42 40 - ...RITEK...S04B@
0020 - 25 25 37 10 00 2C 6C 00 2C 6C 20 1F 0C 0C 14 14 - %%7..,l.,l......
0030 - 02 01 01 20 00 20 1F 0C 0C 14 14 02 01 01 20 00 - ................
Answer by t0nee1, Friday 5th of September 2008 22:37
Besides Ner0,have you tried burning with IMGburn?...
Answer by Pinspree, Friday 5th of September 2008 22:40
I use DVD Fab 5, just because its been so reliable compared to DVD Shrink/Nero. Is IMGburn strictly burning, or a ripping prog too?
Answer by t0nee1, Friday 5th of September 2008 22:46
Imgburn is a burning proggie, have you used it to burn your VIDEO_TS folder?
But just to mention,most around here and elsewhere,recommend using only Verbatim DVD+R DL media..
However give your memosux(no offense I've used them myself,yikes!) a shot....

http://forum.imgburn.com/index.php?showtopic=1780
Answer by imkidd57, Friday 5th of September 2008 22:47
Yes ImgBurn may be worth a try...

One problem might be that the burner's firmware doesn't recognise that MID (Ritek S04) and determine a suitable writing strategy. Hence it just gives up and ejects the disc.

Otherwise, judging by the examples other members have produced with that MID (eg here), these aren't great discs but the burner should still be able to complete the burn.

Perhaps you should try something like Verbatim +R DL to see if the burner handles these better.
Answer by Pinspree, Friday 5th of September 2008 22:57
that definately sound like a good idea, buying verbatim that is, memorex are just more readily availble to me. I added my Video ts folder (made in dvdshrink) in IMGburn, and (not to start a new thread mid thread) but it told me first,

"Thie file appears to be for a preauthoer Video DVD adding to a cideo dvd will re author the disk and lose all menus and possibly re encode the movei you can burn these as authored using a data dvd...."

I told it not te reauthor, because I need to menues in this case, then it tells me,

"you appear to be trying to burn a video dvd but it is incomplete. you require a full set of vob, ifo, and bup files. this disk will probably not play on a dvd player."

do I need to rip with something other than shrink? if so, what works well?
Answer by imkidd57, Friday 5th of September 2008 23:04
What is the DVD title that you want to rip? The choice of backup program may depend on it.
Answer by Pinspree, Friday 5th of September 2008 23:07
Season 2 of Heroes. I have no problem backing up normal movies using compression and single layer, but 2 hr 30 min can really kill your quality, ie the DL disks.
Answer by Pinspree, Friday 5th of September 2008 23:16
ok sorry, I went to IMGburn website, and somehow ended up dling Express Burn, so those error messages dont apply.....I'm dumb
Answer by imkidd57, Friday 5th of September 2008 23:19
I tend to use AnyDVD for the copy protection removal (month's free trial), in conjunction with DVD Decrypter (freeware from here) to do the basic ripping job.

Seeing as it's a series disc you should rip in DVD Decrypter's 'ISO read' mode, then when that's finished burn the ISO with ImgBurn.
Answer by Pinspree, Friday 5th of September 2008 23:21
I'll have to check that out, Ive heard to anydvd before, just never got around the checking it out. IMGburn at least has recognized the DL media, and seems to be trying to burn. time will tell if it will play. I'll def go with verbatim in the future. thanks 4 your help
Answer by imkidd57, Friday 5th of September 2008 23:24
OK good luck . Kudos to t0nee1 for suggesting ImgBurn

Edit: I see you have DVD Fab, which should allow you to rip the original as an ISO file (instead of the AnyDVD/DVD Decrypter) combo.
Answer by Arachne, Saturday 6th of September 2008 00:05
Clone Mode (in DVDFab) is what I use to rip and then burn to DL media...and this is always successful with Verbatim media, so I'd agree that the Memorex may well be the problem

But ripping to ISO with Fab, then burning the ISO file with ImgBurn should work well too
Answer by StormJumper, Saturday 6th of September 2008 00:20
Pinspree
I kinda in a hurry so no time to read all the posts here but if you are using DVDFab Platinum or Gold you can select ImgBurn as the burn engine

Chow
Answer by Pinspree, Saturday 6th of September 2008 21:43
Thanks, both. I have platinum. I didnt realize clone created an iso image, so that's what i was looking for, though I dont see where to select a burning engine
Answer by MysticEyes, Saturday 6th of September 2008 21:54
Pinspree said:
Season 2 of Heroes. I have no problem backing up normal movies using compression and single layer, but 2 hr 30 min can really kill your quality, ie the DL disks.

It does? You must have a rather large TV you are viewing it on. You could try using DVD Rebuilder (free) with HCenc and see if the results suit you.

http://www.jdobbs.com/Pages/Downloads.htm
Answer by maineman, Saturday 6th of September 2008 22:01
Pinspree said:
Thanks, both. I have platinum. I didnt realize clone created an iso image, so that's what i was looking for, though I dont see where to select a burning engine

The green checkmark icon upper right of Fab window...
Common Settings > DVD > Write > Burning Engine

Answer by Pinspree, Saturday 6th of September 2008 22:04
Yeah, blown up to 50"+, even an upscale dvd player (which I highly recommend) has a hard time naking a acceptable image quality with a 60% compression rate or more. I'll check out those progs though, I appreciate it.
Answer by omegaman7769, Thursday 18th of September 2008 22:15
Pinspree said:
Yeah, blown up to 50"+, even an upscale dvd player (which I highly recommend) has a hard time naking a acceptable image quality with a 60% compression rate or more. I'll check out those progs though, I appreciate it.


60%...? Thats not too bad. My moms gotta 50" Plasma. Ive gone to 50% freguently, i.e. "Semi Pro" (Will Ferrel). Dvd Shrink Does a pretty good job when you tell it to take its time. I.E. Deep Analysis, + High quality adaptive error compensation SHARP. But that would take the average computer 45min to an hour. Depending on hard drive and/or dvd-rom. Im running a dual core amd athlon 5600, 3 harddrives. 2x 500gb Wd sata's, and a FALS Wd 1tb drive. LOVE MY TB drive. Some people think its almost as fast as the velociraptor. My movies always look sharp on her plasma. Ive even compressed the extras to 35% and still looked VERY reasonable. often the original quality makes a difference to the outcome. IE sopranos looks like total butt. YOU EVER TRY DVD SHRINK. Yes its old but... dvd fab doesnt run as fast as i want it to. <---------TY JUNKIE
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