Problems & Support for this product

• problem with dvd data disc
Question by srikantharjun, Sunday 20th of July 2008 18:02
i have burned some movie files in one dvd in data mode.nero showed burning completed successfully.when i tried to open in my computer it showed windows cant recognise this format.i tried open my dvd disc onother computer it opened without any problem.i have removed my sony dvd rw dw g120A drive from my computer and connected to another computer it opened without any problem. i connected drive to my computer and tried again it failed.i installed windows but of no use .i upgraded firmware for dvd drive but of no use. please help me.thanks in advance.
Answer by t0nee1, Sunday 20th of July 2008 18:13
What SW player are you using to try and open/play?
Try VLC or MPC.....
I don't use ner0 but what format is the file?...
Need more details....
Answer by srikantharjun, Monday 21st of July 2008 08:20
yes i tried it with vlc and mpc and nero player no use.but the problem is when i insert the data disc windows cant recognise the disc it shows that windows cant recognise this format of disc.explorer hangs up.the files in disc cant be viewed.i dont have problem with other discs in my computer. problem disc can be recognised by other computers but not my computer.
Answer by t0nee1, Monday 21st of July 2008 15:44
You say you burned some movie files on one DVD in " Data Mode"......what format are they in? Are they still on your HDD? What media are you using?
Answer by srikantharjun, Monday 21st of July 2008 16:42
i have burned 1 .vob file, 1.avi file , 1 .dat file , 1.flv file to my disc .they are still in my hard drive.after burning the disc in dvd data mode successfully as shown by nero at the end of burning, i inserted the disc into dvd drive again ,its showing that windows cant recognise this form of disc .when i tried to view the files by windows explorer ,explorer is hanging.its played normally in others computers.
Answer the question right now!


 
Answer a question? Login first, or become a member here!


• Sony DVD/RW burner
Question by Heng, Thursday 10th of July 2008 22:11
Konichiwa Banjin!. I have a problem, or had, and still have a little bit to solve and i need help with. i own a sony DW-G120A dvd burner, ( my PC operating system is Windows XP SP2), which was working perfectly. it suddenly stopped burning into DVD/R Discs and only read discs i burnt files into in the past and other application discs. i "kind of" solved the problem by going into Control panel->Administrative Tools->Services-> IMAPI CD-Burning COM service and set the Startup type to "Manual". Now i can burn using nero (this is also a temporary solution for those who have thesame problem, which from my observation is LOAD-O-people). the problem here is, once nero burns my files, my pc or "DVD/RW drive" can't/Woun't read the files. it turns out blank. but when i try the CD on my laptop with Vista, it displays all my burnt files like a normal DVD rom.
Another thing is that the drive shows as DVD-RAM Drive when there is no CD in it, but when i place a blank DVD rom in it it shows as "CD-Rom Drive", am pretty certain it should be DVD something. any way, if any one has a solution for this problem, please let me know, cause i would like to burn backups of my files into a blank DVD and Read them on thesame pc, not just my laptop . Thank you
Answer by Albert, Friday 11th of July 2008 00:01
Welcome to CD Freaks!
Heng said:
Another thing is that the drive shows as DVD-RAM Drive when there is no CD in it, but when i place a blank DVD rom in it it shows as "CD-Rom Drive", am pretty certain it should be DVD something
This is normal.

Are you doing multisession discs?

Just as a suggestion, I'd try to follow this guide, and report back on what happens: http://support.microsoft.com/kb/314060
Answer by superhero, Friday 11th of July 2008 00:02
Heng said:
once nero burns my files, my pc or "DVD/RW drive" can't/Woun't read the files. it turns out blank. but when i try the CD on my laptop with Vista, it displays all my burnt files like a normal DVD rom.


This could be the result of a device filter. I have attached a small utility that you can use to check. Click "Scan Registry" and note which filters for device type "CDROM" are shown.


Heng said:
Another thing is that the drive shows as DVD-RAM Drive when there is no CD in it, but when i place a blank DVD rom in it it shows as "CD-Rom Drive", am pretty certain it should be DVD something.


This is normal behavior in Windows XP.

superhero
Answer by Heng, Friday 11th of July 2008 01:21
tanx guys, although its a bit late, al try it now, and try to get back to you as soon as possible
Answer by Heng, Friday 11th of July 2008 03:19
OK here is what i found,
Device type - CDROM
FilterType - Upper
Filter Name - GEARAspiWDM
Device Name - DVD/CDROM drives

Device type - CDROM
FilterType - Lower
Filter Name - PxHelp0
Device Name - DVD/CDROM drives

this is a reply to superhero, i have yet to complete your task albert, i will get back to you as soon as possible ^^
Answer by bevills1, Friday 11th of July 2008 17:47
Try uninstalling the drive in Device Manager and restart the PC to allow Windows to reinstall the drive to see if that may help.
Answer by Heng, Friday 11th of July 2008 18:24
Tried that Bevills1, sadly it did'nt work . Tanx for the reply ^^
Answer by superhero, Friday 11th of July 2008 19:14
Heng, You can safely remove both listed filters, and then reboot. Usually the PxHelp20 doesn't cause problems but it is not needed either.

Hope this helps.
Answer by pfloyd1, Friday 11th of July 2008 21:30
Instead of IMAPI as manual, disalbe it.
Answer by Heng, Friday 11th of July 2008 22:58
superhero said:
Heng, You can safely remove both listed filters, and then reboot. Usually the PxHelp20 doesn't cause problems but it is not needed either.

Hope this helps.


deleted those files, also disabled IMAPI.. , but it still shows as "CD Drive" when my DVD disc is in =/.
Answer by Albert, Saturday 12th of July 2008 00:06
Heng said:
deleted those files, also disabled IMAPI.. , but it still shows as "CD Drive" when my DVD disc is in =/.


With a blank disc or a pre-recorded disc? As said, a blank disc will show that.

And do you still have the issue reading discs you've just recorded?
Answer by Heng, Saturday 12th of July 2008 00:47
Albert said:
With a blank disc or a pre-recorded disc? As said, a blank disc will show that.

And do you still have the issue reading discs you've just recorded?


well, it has changed a little. now when i try to burn through windows, i can actually put the files in without saying it encountered an error. but, when i try to write the files its says "there is no disc in the drive". its as if it is no longer reading as a DVD/RW drive but as a CD/RW drive. any who, i still can't read discs i have just burnt, thank you for the reply albert . (this is with IMAPI disabled, when enabled its just like before).
Answer by Albert, Saturday 12th of July 2008 01:08
I am going to assume that you are trying to use Windows Explorer in Windows XP to burn to a DVD. This will not work.

If you can, please get Nero CD-DVD Speed [a free download; found on www.cdspeed2000.com], place a disc you've already written in your Sony, open up CD-DVD Speed, click the Disc Info tab, and post a screenshot.

Also, do you have any other CD/DVD related programs installed?
Answer by Heng, Saturday 12th of July 2008 01:27
i loaded up Nero Dispspeed, and put in a DVD disk i recently burnt with nero, the start button is blacked out. but when i use a DVD disk i burnt when it was fully working, it is not blacked out.
Answer by bevills1, Saturday 12th of July 2008 18:07
Try reflashing current firmware or update firmware.
Answer by Heng, Tuesday 15th of July 2008 22:49
bevills1 said:
Try reflashing current firmware or update firmware.


Tried that, didnt work (sorry for the late reply, i was at my brothers house).
erm.. my DVD/R is even worse than before now, it wount even burn with nero any more. something about "power calibration error". this, is reaaaaaaaaally getting annoying, and i think i should just open up my pc, take it out and get a hammer. that might scare it and make it work =/
Answer the question right now!


 
Answer a question? Login first, or become a member here!