Additional information on Pioneer's DVD-R drive bug
Posted on 23/09/02 16:18 by Jan Willem                             
Additional information on Pioneer's DVD-R drive bug

Mr. Belvedere used our newssubmit to tell us that he has sent an email to Pioneer regarding the issues of the DVD-R7322 writer with 4x DVD media. We reported earlier that Pioneer posted information on their website about serveral of their DVD-Recorders that could possibly be damaged by inserting high speed media.

The mail of Mr Belvedere was about this bug and the answer of Pioneer is intresting as they admit the 'firmware upgrade' is more a work around. Besides that the mail provides some additional information that might benefit other users too:


Mail:

"As I have understood, the firmware update will reduce the writing speed at 1 speed. Personally i think this is not an upgrade but a mere "workaround solution/downgrade" to a genuine problem. But in the end it's the safety that's the most important of course."

Answer:

The F/W update will allow the DVD-R7322 to write to the newly released "DVD-R General Purpose, Book 2.0, Revision 1.0, High Speed media" but at a writing speed of 1x instead of 2x.

The writing speed to "DVD-R General Purpose Book 2.0 media" will still remain at 2x. Pioneer believes that this is in the interest of the user and to protect them from any eventualities when using High Speed media.

As you rightly state, "it's the safety that's the most important of course". And yes, this is a "firmware fix/workaround", opposed to a "firmware upgrade", but this will still give the end-user the possibility to use a wider range of DVD media in their DVD-R7322 writer.

For the issues which could be encountered when inserting High Speed media, the following observations are evident:

The drive may be entered into a "hang-up" state. An "over-current" can be supplied to the "laser pick-up assy" which can cause the "objective lens" and the "inserted media" to discolour due to the excess heat generated within the "laser pick-up assy". Once this symptom has occurred the drive cannot be recovered by applying a firmware update. (By no means is there a fire risk or smoke hazard in this eventuality). In the worst possible case the DVD-R7322 writer will be rendered "useless", but with "no damage" to other installed drives, the DRM-7000 jukebox or even the attached server.


The company is of course right, it's the safety that counts. Do you think Pioneer has solved this problem the right way or are you hoping for a better solution. Are there any CD Freaks visitors with damaged drives because of this ? Let us know !

For more discussions, problems and solution on DVD (recording) related subjects visit our DVD Forum!

Source: CD Freaks.com

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By severach, Tuesday 24 September 2002 03:25
Now that it's just a 1x drive (I know, only on the new media), how about cuttin the price Pioneer?
By Guest, Tuesday 24 September 2002 18:03
severach how about a replacement that would be better...... come to think about it this a good chance for unhappy user to jump boat and go to the +r camp..
By Mr. Questions. (guest), Wednesday 21 February 2007 14:51
I have been very confused about this bug from the first time I saw warning labels on some blank DVD-R's that I purchased. To me, the information on Pioneer's website is insufficient in answering some basic questions. Could someone--preferrably from Pioneer please answer all of the following questions, even if the answer is, "I don't know." Thank you. (By the way, I did email Pioneer a long time ago. Their answers were not helpful.) 1. Does this bug at all affect DVD players? 2. Does it ONLY affect recorders? 3. Will a DVD player be damaged if the questionable media is used in said player? 4. My first DVD player was a Philips. Some months after I purchased it, and had only used it a few times, I started having problems using "store-bought" movies. I may have used some of the "warning-label" -R blanks that I burned myself. The symptoms were, when playing a real movie, it would hang-up, skip, not start at all, or, the tray would open/close whenever it felt like it. I cleaned the drive using a cleaning disc, but it didn't seem to help. I finally had to throw out the player. 5. Does this problem exist with +R media at all? Occasionally, I make home-video DVD's for friends and family. I have, for the time being, opted to use +R's because of the safety issue. (I can't risk toasting anyone's DVD player.) My preference, however, is to use -R. I have had no reported problems yet with +R's that I have burned, I'm guessing because many players nowadays handle both formats anyway. But, there are some in my family and some of my friends that don't have newer DVD players, rather they have older ones.
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